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Industrial Controls Specialist - Tech Support
Location: Cumming, GA


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Industrial Automation Products company needs an Industrial Automation and Controls Specialist that serves customers by troubleshooting issues and answering technical pre-sales questions received via, phone, email and/or chat. Questions may involve any product that the company sells from any product silo which include: PLCs/I/O/PC Control, HMIs/Communications, Drives/Motors/Motion, Process/Fluid Power, Power Distribution and Industrial Components.
 
Requirements:
  • Customer Support/Troubleshooting - Provide solutions to customer issues received via, phone, email and/or chat. Maintain internal database (Heat application) of call information. May conduct technical research, testing and/or re-create customer issues using actual equipment and configurations to assist in trouble-shooting.
  • Training – Attend team meetings and training sessions to learn new products. When not taking calls, may also train/re-train on existing products to increase knowledge.
  • Documentation – May create application notes, review product documentation and update hard-copy or online documentation as needed.
  • Point of Contact – Act as a Tech Support liaison with other teams when new products are considered. This may include documentation development and review for new products as well as evaluation and/or development assistance for new products. 
Qualifications:
  • Requires 5 years experience, or Technical Degree with a minimum of 3 years experience.
  • PLC programming and troubleshooting/start-up experience.
  • Experience setting up and troubleshooting Windows to industrial Ethernet network.
  • HMI programming and troubleshooting experience.
  • Communications experience with various industry networking solutions (Devicenet, Profibus, etc.) desirable.
  • Experience with AC servo, Variable frequency drives, and stepper systems products a plus.

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